Refund policy

Returns & Exchanges Policy

At Bong Tales, we put immense care into every piece we create. We hope you love your order, but if something isn't quite right, we are here to help. Please read our policy below to understand how we handle returns and exchanges.

1. Returns: Damaged or Incorrect Items

We do not accept returns unless you have received a product that is damaged or incorrectly delivered.

  • Proof Required: To initiate a return, you must provide an unboxing video or clear photographs showing the issue, along with the original packaging and labels.

  • Verification: All return requests are subject to verification by our team. Once confirmed, we will guide you through the return process.

  • Refunds: In cases of damage or incorrect delivery where an exchange is not feasible, we may offer a refund. Refunds will be processed to the original payment method or, at the sole discretion of Bong Tales, to the customer’s UPI or bank account.

    • Note: For orders placed via Cash on Delivery (COD), please be aware that the original COD handling fee is non-refundable; only the price of the product will be eligible for a refund.

2. Exchanges: Size Only

We want you to have the perfect fit. If your apparel doesn't fit as expected, you may initiate an exchange within four (4) days of delivery.

  • Exchange Scope: We offer size exchanges only. Please note that we cannot facilitate exchanges for different colors or different products.

  • Exchange Fees: Your first exchange is on us—we cover the logistics. For any subsequent exchanges on the same order, a nominal return handling fee of ₹100 will be charged.

    • Pro-tip: To avoid the extra wait and the handling fee, we highly recommend double-checking your measurements against our Size Chart before placing your order. It's the best way to ensure your Bong Tales piece feels tailored just for you!

3. Essential Conditions for Returns & Exchanges

To ensure a smooth process, please adhere to the following conditions:

  • Labels & Packaging: The original labels and tags must be intact and attached to the product.

  • Product Condition: The item must be in its original, unworn, unwashed, and unused condition. We cannot accept products that show signs of abuse, wear, or damage caused by the customer.

  • Verification: All returned items are subject to a quality check upon receipt at our studio. We reserve the right to refuse an exchange if the product does not meet our quality standards.

4. Important Note on COD Orders

To maintain efficient delivery standards, we are unable to process Cash on Delivery (COD) orders for more than three (3) items in a single shipment.

How to Initiate a Request

If you need to initiate an exchange or report a damaged item, please contact our support team at support@BongTales.in or message us on WhatsApp at +91 9480042609. Please include your Order ID and your unboxing proof in the message.